About Birgit Mager
Birgit Mager – President of Global Service Design Network, Service Design Professor at KISD, Germany
Since 1995, Birgit Mager has been Professor for Service Design at KISD, the Köln International School of Design, based in Cologne, Germany. Over the past eighteen years, she has been a leading figure in developing the theory and practice of service design. Her publications and lectures have contributed to the establishment of service design as an independent research discipline. Birgit Mager is the president of the International Service Design Network (SDN) and is responsible for organizing SDN‘s national and international conferences, which, this year, also take place in Finland and the United States.