About Anne Mikkilä
Anne.Mikkila@tieto.com, Customer Experience Manager
I am passionate about customer and employee experience. I believe that great customer experience comes with great employee experience. I am a fan of outside-in thinking and every day execution.
To me, service design means...
For me it means design thinking and scaling the thinking to doing. When working as a change agent service design gives concrete means and ways to work in a customer-centric way and thus builds a customer-centric company culture.