About Andrea Chan

Andrea Chan
Toronto | Canada

Engineer turned Service Designer who is happiest when tackling big problems that can only be solved through the powers of a diverse, fun and daring team.

I'm happy to...
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a coffee
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my city
Happiest when traveling, eating street food and scuba diving.

In my former life, I was a proud and practicing Lean Six Sigma Black Belt Process Engineer. But now I have the amazing challenge of building up a small Service Design practice at a large financial institution called CIBC. I'm excited to be laying a new path for how we creatively design financial services experiences with and for our clients.

Andrea Chan
Director, Service Design

Andrea’s interest in Service Design

Pretty much everything, but very intrigued by how we can converge this craft with some more data-driven methodologies.

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