About Aza Damood

Aza Damood
Washington DC | United States

I am passionate about using empathy and human centered design principles to create powerful customer experiences that matter to people, governments, and Fortune 100 companies.

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Need Yoga in my life :)

I am an adventurer and creative problem solver that thrives in the unknown spaces where exploration and discovery can be my guide. I have a background in architecture and design, as well as technology and business - so I am always looking for opportunities to merge my multifaceted background. Currently with Fannie Mae, I lead a team of in-house service designers focused on innovative affordable housing solutions and spreading human-centered design practices throughout the organization. Prior to that, I helped grow and establish a service design and CX practice at Booz Allen Hamilton, led multidisciplinary innovation teams at Idea Couture, and IBM.

Aza Damood
Customer Experience Innovation

Aza’s interest in Service Design

I lead the SDN DC chapter, so please contact me if you would like to contribute!


Aza’s contribution


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Event SDN Washington DC Powwow + Planning Session @ Bluejacket 6:30pm

SDN Washington DC Powwow + Planning Session @ Bluejacket 6:30pm

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1
Event Flavors of Service Design in DC: Launch Celebration & Panel Discussion

Flavors of Service Design in DC: Launch Celebration & Panel Discussion

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2
Event Service Design DC Filmfest: Talks from the 2016 SDN Global Conference

Service Design DC Filmfest: Talks from the 2016 SDN Global Conference

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3
Event DC Service Jam

DC Service Jam

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4
Touchpoint Article Deconstructing Experiences

Deconstructing Experiences

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5
Touchpoint Article Service Design Within US: The first SDN National Conference in the U.S.

Service Design Within US: The first SDN National Conference in the U.S.

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6
Touchpoint Article Service Design Within US: The first SDN National Conference in the U.S.

Service Design Within US: The first SDN National Conference in the U.S.

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