Chapter events - United States

Have you ever been curious about where service design comes from? What it is? Why it relates to so many other fields so well? Or why it makes just so much dog-on sense?

If so, come join us for a discussion and hands on workshop conducted by Jamie Bowerman and John Gray Parker. During their presentation, they’ll explore some of the history behind service design, it’s roots and the connections it shares with so many other fields. 

Don’t worry, they won’t just talk at you all night. Service design is about doing, so that’s just what we’re going to do after a brief presentation.

Whether you’re an expert, general hobbyist or complete novice come get some practice using stakeholder maps, service blueprints and empathy maps while you join other community members in creating new services.


6:30 pm Networking and Check-in

7:00 pm Workshop Content

Food and Beverages provided by Booz Allen Hamilton.


Jamie Bowerman:

Jamie’s passion is for finding new approaches to problem solving with 18 years experience at the intersection of design, strategy, and technology. Jamie teaches Interaction and Human Centered Design (HDC) as a professor at the Savannah College of Art and Design (SCAD) and Sustainability & Social Responsiveness at the Maryland Institute College of Art (MICA). Jamie’s work in human centered design has been on display at the Henry Ford Museum of American Innovation in Dearborn, Michigan and featured in Core 77 and Innovation Magazine. Jamie is a finalist for the James Dyson Award (2014), the International Design Excellence Award (IDEA 2013), and America’s Design Competition “a chair for Battery Park” (2014). Jamie was named one of “20 people to watch under 35” by Brazen Careerist in 2012 for driving human-centered design in saturated marketplaces. Jamie is a conference speaker and specializes in strategy workshops helping organization navigate change management and organizational transformations.

John Gray Parker:

John Gray is a service designer who brings six years of experience in service design, design research, customer experience and design thinking for radical product and service innovation. He began his career in Washington, D.C working with a boutique strategic communications and design firm before moving to Booz Allen Hamilton in 2017. As a service designer and design strategist, he helps government and military clients evaluate existing IT and logistics systems, business processes, as well as stand up customer experience management programs. Prior to moving to D.C., he studied at the Savannah College of Art and Design where he helped Fortune 250 and local companies to enhance existing services based on consumer preferences, market competition and sound business strategy. John Gray has received international design awards including the International Design Excellence Award (IDEA) and the Core 77 Design Award, both in 2015