The program includes the most interesting cases from Service Design Global Conference held this year in Toronto, and latest cases of Ukrainian companies.

From Toronto:

A brief history of service design dating back to 10,000 BC

Service design in banks, mobile operators and medical institutions

Role and skills of service designer in large organizations

Service design for startups

etc.

Ukrainian cases:

What a miracle does service design in retail (EVA)

How to do great service even when you are making physical pain to the customer (Synevo)

How to work with older audience (Kyivstar)

Service design in product strategy (FUIB) 

Design of premium service (UkrSibBank)

Participation fee - 550 UAH + 2.5%