About Tony Young
I currently work in the Northern Ireland Public Sector Innovation Lab, in the Department of Finance and have been here since August 2016.
My role in the Innovation Lab, it is extremely varied. Some of this work involves project research, being a project leader, writing project reports, graphic design role using Adobe Creative Suite, usability testing, social media activities, writing and maintaining the Lab’s web presence, event management, general Branch administration and finance responsibilities.
Tony’s interest in Service Design
I am a strong believer in the user-centred design as the best way to provide a service that our customers want. The Lab responds to challenges where effective service provision for the public has proved most difficult. It aims to improve public services by creating new and ground-breaking innovations through transformation and invention. We are committed to inspiring curiosity, empowering creativity, and bringing to life paradigm-shifting ideas. We believe in connecting, collaborating, listening, failing fast, learning, disrupting, inventing, and enabling. Our i-dec philosophy has been developed to address these challenges. i-dec is innovation through design, experimentation and creatvity.