About Stephen Zdanowicz

Stephen Zdanowicz
London | United Kingdom

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Stephen Zdanowicz NatWest, Digital Experience Manager
I am relatively new to the Service Design world, being introduced to it via my recent roles in Financial Services.  I have seen the light now and there is no going back.  I am passionate about building my capabilities to implement SD within my organisation and to develop the mindset and skillset to effectively embed and get value from the practice.

To me, service design means...

Customer needs mindset and de-risking development.


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