About Mike Laurie
Service designer specialising in digital touchpoints and organisational change through systems thinking and service dominant logic.
Always looking for big, knotty, organisational problems to untangle.
Mike’s interest in Service Design
I firmly believe that most service issues are merely symptoms of a imbalances in capacity, resources and demand within the organisation. You can't make improvements to service without balancing the organisational flow. It helps if things look super pretty and people are nice.