I’m Matt, a service designer, digital coach, and – as of June 2017 – head of design for NHS Digital. Before that, as a consultant and founder of Stick People, I focused on capability building, developing the GDS Service Manager Programme, and coaching in the DWP Digital Academy. My service design clients have included the Co-op, NHS organisations, and local government. I’m based in Leeds, England, where I’m a volunteer host of the annual design thinking and rapid prototyping event Leeds GovJam. I also like writing and speaking, so if you think I can add something to your publication or event, please say hello.

Matt’s interest in Service Design

Service design, Co-creation, Innovation, Service-dominant logic, Capability building