About Kathryn Grace
Kathryn is passionate about... design and culture, service design methodologies, service design thinking, innovation, design education, user experience, prototyping, service delivery, trends, expert interviews, benchmarking, storyboard, workshop, digital service and user journey
Stick People , Service Design & Innovation Consultant
Hello... I am part of the SDN UK Chapter committee, where I help amplify service design across the UK. I am based in Leeds and work on social, public and care service design projects.
To me, service design means...
Putting people at the centre - working through the details, raising the experiences and needs of customers and frontline staff to the top and enabling better connections, transactions and exchanges - step by step.