About Audree Fletcher
I currently wear three hats in my organisation: Chief Digital Officer, Head of Service Design and Head of our Ideas Lab. I've recently joined the UK Chapter's committee.
in my area
I've have an eclectic background: public sector policy generalism, with an MBA. People, project and change management. Coaching, behavioural economics and leadership. Economics and finance. Service design and user research. Innovation management and NPD. Research and evaluation.
Audree’s interest in Service Design
My own approach to policy design has long focused on cocreation, collaboration, systems thinking and prototyping of a sort. I first stumbled across Service Design when I moved into a service delivery organisation - and found that it matched my working philosophy perfectly.