About Andy Jones

Andy Jones
Solihull | United Kingdom

I am a service designer and developer. I am passionate about good user-centric service design backed by user research and evidence. I push for consistency in design, standards and processes.

I'm happy to...
Go for
a coffee
Don't just guess what your customer wants, ask them.

I have lived in the West Midlands all my life. I'm originally from Wolverhampton, but now live in Solihull with my partner, Stephen, 2 cats and our dog, Oswald I love to travel, having visited Thailand, Hong Kong and America, the country I love going back to is Sweden. Once an avid mountain biker (not so anymore due to lack of storage space for a bike), I have completed London to Brighton and London to Paris raising money for charity. In 2010, I completed the Virgin London Marathon, again, raising money for charity. I have also taken part in a number of duathlons (running and cycling events). I'm currently learning Swedish, as one day I hope to make it home with my family.

Andy Jones
Service designer and advocate for user centred design and collaboration. Helping set up Public Sector Digital Midlands.

Andy’s interest in Service Design

I am passionate about driving good, consistent design based on user needs and I actively encourage people at all levels in the organisation I work in to embrace user-centric design. By delivering good services for users, it makes everyone's lives easier. As a user, you can complete transactions or processes easily, in a familiar way, or in such a way, it doesn't require understanding or previous knowledge. For an organisation, it ensures that the data being collected is of a good quality and fulfils the requirements for why it is needed.People working with that data are confident in it's accuracy and processes to manage it are all thought about.

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