About Andy Jones

Andy Jones
Solihull | United Kingdom


Andy Jones Gambling Commission, Service designer and advocate for user centred design and collaboration. Helping set up Public Sector Digital Midlands.
I am a service designer and developer. I am passionate about good user-centric service design backed by user research and evidence. I push for consistency in design, standards and processes.

To me, service design means...

I am passionate about driving good, consistent design based on user needs and I actively encourage people at all levels in the organisation I work in to embrace user-centric design. By delivering good services for users, it makes everyone's lives easier. As a user, you can complete transactions or processes easily, in a familiar way, or in such a way, it doesn't require understanding or previous knowledge. For an organisation, it ensures that the data being collected is of a good quality and fulfils the requirements for why it is needed.People working with that data are confident in it's accuracy and processes to manage it are all thought about.

Related members From the same Chapter