About Andy Jones
I am a service designer and developer. I am passionate about good user-centric service design backed by user research and evidence. I push for consistency in design, standards and processes.
I have lived in the West Midlands all my life. I'm originally from Wolverhampton, but now live in Solihull with my partner, Stephen, 2 cats and our dog, Oswald I love to travel, having visited Thailand, Hong Kong and America, the country I love going back to is Sweden. Once an avid mountain biker (not so anymore due to lack of storage space for a bike), I have completed London to Brighton and London to Paris raising money for charity. In 2010, I completed the Virgin London Marathon, again, raising money for charity. I have also taken part in a number of duathlons (running and cycling events). I'm currently learning Swedish, as one day I hope to make it home with my family.
Andy’s interest in Service Design
I am passionate about driving good, consistent design based on user needs and I actively encourage people at all levels in the organisation I work in to embrace user-centric design. By delivering good services for users, it makes everyone's lives easier. As a user, you can complete transactions or processes easily, in a familiar way, or in such a way, it doesn't require understanding or previous knowledge. For an organisation, it ensures that the data being collected is of a good quality and fulfils the requirements for why it is needed.People working with that data are confident in it's accuracy and processes to manage it are all thought about.