About Moritz Kohler

Zurich | Switzerland

Several years of experience in branding & marketing and dedicated to service design. I am strongly convinced that creating a better customer experience is a key factor to creating higher brand values.

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Addicted to the great outdoors - "The mountains are calling and I have to go"!

Moritz’s interest in Service Design

Having worked in branding & marketing for several years I focussed more and more on service design and the potential of customer experience in regards to the brand value over the recent years. Nowadays I am responsible for the Customer Experience of the leading Swiss leisure airline Edelweiss, a sister airline of SWISS and part of the Lufthansa group.


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