Roxanne is passionate about... design and culture, service design methodologies, service design thinking, service delivery, trends, expert interviews, benchmarking, storyboard, workshop, field research, interviews, qualitative research, co-creation, knowledge transfer, measurement system, ethnographic, visualisation, storytelling, service strategies, concept validation, metrics, performance scorecard, customer experience, customer journey, immersive experience, ethnographic research, brand experience and contextual research