No Breaking, No Creating.
Location: CBi Office
City : Shanghai
Country: China
The 2018 #ServiceDesignDay event was successfully held by SDN Shanghai. The event was divided into two parts – keynotes and group discussions in the afternoon and a Pecha Kucha party in the evening.
In the afternoon session, 3 major topics relating to service design were discussed. These include:
This was followed by a presentation on case studies regarding the present and future of service design. SDN Shanghai invited innovators, decision makers, and influential people from across various sectors such as healthcare, education, real estate, the media, internet, new retail and technology to the workshop where we envisioned the innovative applications of service design in all sectors and platforms.
The evening event was hosted in a Party+Pecha Kucha style. SDN Shanghai excitedly decorated the office into a vibrant space. We also designed activities including an Instagram frame for photo shooting etc. Our host, Summer led the entire group of guests into the Pecha Kucha party where the outstanding design cases selected in China in 2017 were shared.
SDN Shanghai has successfully gathered leaders in various fields to share and discuss service design, leaving all participants inspired and motivated about utilizing a service design methodology in their own work. SDN Shanghai will continue to be the leader in spreading the idea of localizing service design in China. Cheers to another fruitful year of service design and SDN Shanghai!
Register for the Service Design Global Conference 2023 and attend its 16th edition in Berlin or online!
Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.
As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.
As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.
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