We had two speakers representing a banking sector - Magdalena Macko, Customer Experience Director at ING Bank Slaski and a consultancy - Wieslaw Kotecki, Experience Design Leader, Deloitte CE.
Call for Papers: Touchpoint Vol. 11 No. 3 - Service Design and Change Management - Submit Until 8 NOVEMBER
In this upcoming issue of Touchpoint, we want to specifically focus on the relationship between change management and service design. Submit your abstracts until 8 November.