About Natalie Kuhn
Hello!
Natalie is passionate about... design and culture, service design methodologies and design education
Service Designer, Strategist, Design Thinking Educator
Natalie currently leads the Capital One Commercial Bank Operations design team – responsible for creating and refining services and systems used by associates to serve Commercial customers. She regularly teaches design education courses as well as coaches teams through research, synthesis, strategy, creative concepting, prototyping and product testing. Before Capital One, Natalie worked as a Service Design consultant at FJORD and has spent her career as a designer working with startups, agencies and service providers to strategically improve their offerings.
To me, service design means...
Illuminating systems, connections, scenarios to assess opportunities for design intervention – it means taking action to make the world a better place one context at a time.
Share your favorite projects with our community:
Monthly Events through the NYC Service Design Collective (a Chapter of the Service Design Network)
NYC Service Design Collective aims to strengthen and grow the Service Design community within New York. We bring together SD academics, professionals and enthusiasts through formal and informal gatherings including panel discussions, workshops and structured happy hours monthly throughout the year. We want to support the spread of knowledge while having an open conversation around common challenges and big wins for the SD industry and SD individuals.
We host events the second Tuesday of every month between 6 and 8:30pm that bring in 45-50 attendees. We have also hosted more lengthy events over weekends. It all depends on the content we want to share with others. We have seen momentum really pick up in the last few months since we started in April of 2018 – we consistently receive feedback around our events changing mindsets and sparking the community to approach their day to day differently. Individuals approach us about volunteering, speaking and facilitating. It is a wonderful feeling to see the community come together!
Find our events on Meetup – https://www.meetup.com/NYC-Service-Design-Collective/
Anyone is welcome, come join us :) —
Natalie Kuhn
Natalie’s contributions
How to contribute
Event
Talk: A Global Perspective on Service Design Trends, Insights on What is to Come
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Event
Talk: The Future of Design and How We Can Prepare
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Event
Workshop: Designing for Your Future Self
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Event
Workshop: Service Design in Sales
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