Chapter events - United States

The health, safety, and wellbeing of our community and space sponsors (ie. Capital One, EY, Foursquare) is incredibly important to us. In light of recent events we will be trying out hosting an online session this month.

Please join us online for free to try it out!

We will bring together NYC Service Design Chapter Co-Founders Natalie, Kathleen and Antonio to answer any burning questions you have around Service Design, our hopes and dreams for the community, career trajectory, our day to day work lives... pretty much anything as it relates to SD.

So what do you want to know? Please post your questions on the discussion board below and "like" (click the heart) on questions you want to be sure we answer. We will review these beforehand and will take a few questions on the fly as time allows toward the end of the session.

Loose Agenda —

6:25 ~ 6:30 pm Dial into Zoom & Mute Yourself

6:30 pm ~ 7:45 pm SDN NYC Organizers Answer Questions

7:45 pm ~ 8:00 pm Optional: Additional Questions via Zoom Chat

Zoom Dial In –

**Please be sure to MUTE yourself.**

Join from Laptop (PC, Mac, Linux, iOS or Android):

OR Telephone:

US: +1 669 900 6833 or +1 646 558 8656

Meeting ID: 621 836 235


About Our Speakers –

Natalie Kuhn

+ Senior Manager of Service Design, Capital One Commercial Labs

+ Natalie leads the Associate Experience design team within the Capital One Commercial Bank. They are responsible for improving existing products and services used by associates to serve customers, as well as creating new ones when appropriate. The Commercial Bank enables their customers to better understand and proactively manage their finances through various credit and treasury management solutions. Natalie coaches teams through research, synthesis, strategy, creative concepting, prototyping and product testing. When not solving design problems you can find her exploring art exhibits, practicing yoga or listening to live music. She helped a client build a robot once.

Find Natalie on LinkedIn:


Kathleen Chao

+ Vice President, Technology Product Management, BNY Mellon | Pershing

+ With her relentless pursuit to bridge the gap in between business and design, Kathleen is now working as a Design Strategist in one of the world’s oldest financial institutions in New York. Her day-to-day job includes connecting the dots among cross-functional teams, analyzing internal operations to support product lifecycle, defining design process and measurement, and educating fellow designers on new design trends. She also leads user research efforts and organizational ecosystem initiatives. In addition to her day job and her evening job (i.e. organizing Service Design meetups in the city), she mentors Design for America students and help them apply design to make social impacts in the local community.

Find Kathleen on LinkedIn:


Antonio Cesare Iadarola

+ Ph.D. in Design, Service and Industrial Designer, Co-founder of Studio Wé

+ Antonio is a professor in industrial design and design thinking at Beijing Institute of Technology and co-leader of the Service Design professional trainings at Central Saint Martins, London. He is currently active as a Service Design consultant for the private and public sector as co-founder of Studio Wé (together with his business partner Antonio Starnino), a Work Design studio that helps organizations design the way they work, by linking their strategic goals to the development of tailored methods & tools and workplace design.

Find Antonio on LinkedIn:

See you online :)