Chapter events - United States

We are excited to welcome Joe Macleod to New York from Stockholm! He has generously offered to come speak to us about his most recent book "Ends: Why we overlook endings for humans, products, services and digital. And why we shouldn’t."

Joe has decades of product development experience across digital, physical and service sectors. Previously Head of Design at the award-winning studio Ustwo. He then spent 3 years on the Closure Experiences project researching, writing and publishing the Ends book. He is now founder of andEnd. The world’s first customer ending business, helping companies improve off-boarding in consumer experiences.

Check out his book on Amazon –

As well as his site –

We design rich, emotional and meaningful experiences to on-board the consumer through advertising and marketing. In contrast the off-boarding of a consumer experience is barren of emotion and meaning. This sacrifices consumer action, holding back engagement, limiting reflection and responsibility. Long term side effects of this can be seen in the product, service and digital landscapes. Consequences seen as changing climate, industries fined billions for mis-selling and individuals eroding their online reputations.

Services have enormous opportunities improving endings for their customers. With more collaborative off-boarding experiences business gain richer communication with their customers, improve the accuracy of reclaiming or removing materials, improve the brand perception through loyalty and increase re-engagement.

In a new streamlined world, with consumers moving between multiple relationships, endings will be a competitive differentiator.

The talk will provide a historic baseline for endings in consumer experiences. It will reveal how shards of the consumer experience break lacking a coherent ending. It will provide examples of how this can be avoided and the improvements people can make. Techniques and approaches will be shared that help discussion, design and delivery of endings for consumers in your own projects and products.

General itinerary —

6:00 pm ~ 6:30 pm Grab a Bite (pizza provided) & Network

6:30 pm ~ 7:15 pm Joe Speaks to Ends

7:15 pm ~ 7:30 pm Audience Questions, Discussion

7:30 pm ~ 8:00 pm Wrap Up, Continued Networking

Find Joe Macleod on LinkedIn –

See you there!

Kathleen, Natalie & Antonio