Impression Service Design Work Out: ‘Are We Worth It?’
Invitation Service Design Work Out: ‘Are We Worth It?’
This Service Design Work Out session on Monday 26 oktober 2015 in Amsterdam was dedicated to the findings from the CRISP program.
A couple of years ago the rumour around Service Design was mostly coming from the avant garde in the creative industry. Since then it has gained a lot of more traction in ‘bigger industry’ and academia. One of the often heard claims is that the design-driven and human-centered approach in Service Design adds a new influx to traditional modes of innovation. However, these claims are mostly coming from the people doing Service Design themselves, so what’s the evidence for this claim to fame?
In 2011 the Dutch government decided to invest in the CRISP programme; a national 4 year research program wherein universities, industry and creative industry collaborated. The main focus of the programme was to create knowledge to validate and support the more strategic role of creativity in innovation for society and the economy.
The central keyword in this programme was Product Service Systems, which is very much related to Service Design. In 8 large scale projects several Product Service Systems have been developed and scrutinised.
Apart from the individual results of each of these projects, four overarching patterns or themes have been identified. These seem to be key to the strategic role of Service Design in innovation. The themes are: Embracing Complexity; Designing Relationships, Orchestration; and Strategic Value.
After collaborating and studying for a couple of years, it is now time for the wider community to benefit from the outcomes of the programme. The next upcoming Service Design Work Out will share and discuss the themes that emerged from the final review of the CRISP projects. After an introduction to the key themes by a panel of guests, we will have a joint conversation about the resonance of these themes in the service design community.
Come and join us! Be in the loop on the state of the art reflections on the strategic value of Service Design. And share experiences on how to deploy these values in your everyday work.
Discover Touchpoint Vol. 10 No. 1 - From Design to Implementation
Touchpoint Vol.10 No.1 is out! With this issue of Touchpoint, we celebrate a milestone tenth year of publication! And rather than choosing a simple theme, we decided to tackle one of the trickiest problems of service design: How does service design continue delivering value through to implementation? In other words, what happens after that second diamond?
Join us this year, to explore 'Designing to Deliver' at the Service Design Global Conference October 11-12, 2018 in Dublin, Ireland. A wide range of conferences passes tailored to your individual needs – for Professionals, Students, Corporates, Public Sector Organisations, SDN Members and those who want to become such – are available.
Looking for getting trained to gain high level knowledge and skills about service design in a professional and state-of-the-art approach? Then check out the upcoming events by our SDN Accredited Service Design Trainers taking place all around the world and book your seat!