Chapter events - Netherlands

In this SDN Meetup, we will reflect on our experiences of applying service design (thinking) in an agile context.

Are you a Service Designer working in an Agile context? Struggling between the smaller increments and taking time to shape the big picture? Trying to pull strings with multiple agile teams for the implementation of your solutions?

In this SDN Meetup, we will reflect on our experiences of applying service design (thinking) in an agile context.

Speakers

Rob van de Haar - Informaat

As a design consultant, Rob has focused on organising and embedding experience design activities within large organizations. In recent assignments, he has prepared internal UX teams for the challenges ahead. He introduced new experience design instruments and explored customer centric organization models. In Rob's observation, agile transformations offer opportunities to bring experience design to the next level. In his presentation, he will share several insights and ideas with us.

Jimmy van der Have - Exact

Jimmy will take us through the ups and downs of guiding the Customer Experience team on Exact’s path to customer-centric working in an Agile environment. It's a story about juggling between delivering fast value while building a desirable customer journey long-term and dealing with organizational silos.

Agenda

18:00 Doors open, networking

18:30 Start of presentations

20:30 Networking

21:00 Closing

Directions

Public transport: Bus 69 leaves from Delft station and gets you directly the stop 'Technopolis'. From there it’s a short 2-minute walk to Exact.

By car: Exact is located at Molengraaffsingel 33 in Delft

Good to know

Some drinks and fruits will be provided by Exact. But for most of us, that doesn't count as a full dinner. You'll probably want to eat something before you get there!