About Penélope Ramírez
I'm a graphic designer and I've been working on experience design for more than 7 years. I'm passionate about user research and customer experience
To me, service design means...
I work with digital products, however, the line between products and services is more diluted every day. Once I realize about this, my interest in service design increased. For me, service design helps you to identify further than the obvious, and this can have a huge impact not only on my projects but also solve social problems.