The Service Design Global Conference is the community's annual highlight attracts more than 800 thinkers, doers, and leaders to come together, network and exchange ideas. For the 13th edition in Denmark's beautiful capital, we are looking for inspiring people to share their insights on how the field of service design is evolving to meet the challenges of today and tomorrow, with the intent to shape businesses, communities, and the planet, with design.

In this upcoming issue of Touchpoint, we want to specifically focus on the relationship between change management and service design. Submit your abstracts until 8 November.

The SDN's SVP and SDN Academy co-founder/Head of Training Jesse Grimes (Kolmiot Service Design) conducts an “An Introduction to Service Design Through Journey Mapping” course for the new South Africa Chapter.

Due to the high demand for master education in Service Design, Lucerne University of Applied Sciences and Arts (HSLU) decided to offer Switzerland's first Master program in Service Design.