About Srikanth Batni
Consumer experience and service design professional
To me, service design means...
Passionate about the service design. Realised all businesses finally boil down to services. with advent in mobility, IOT, digital marketing & industry 4.0 most of the products will be sold like services. Its realised any business can be recasted as a service business instead of product with consumer experience at the centre of the business model. With service as a business model it is realised new normal in democratisation can be achieved. New economics will be based on business models like rentals, shared economy, subscription etc., Future will be driven by better service designs . Service Design will be at the core of the new Economics.