Chapter events Introduction to Service Design (On 19th April, 2019 in Mumbai from 1.30 pm to 3.30 pm)

Introduction to Service Design (On 19th April, 2019 in Mumbai from 1.30 pm to 3.30 pm)

In the age of customers, you ’ve noticed everyone is talking about providing exceptional customer experience! What exactly is service design, that ensures that experiences are delivered as intended?

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Chapter events Introduction to Service Design (On 13th April, 2019 in Pune from 10.30 am to 12.30 pm)

Introduction to Service Design (On 13th April, 2019 in Pune from 10.30 am to 12.30 pm)

In the age of customers, you ’ve noticed everyone is talking about providing exceptional customer experience! What exactly is service design, that ensures that experiences are delivered as intended?

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Chapter events SDN India Chapter - Kick off Meeting

SDN India Chapter - Kick off Meeting

This event marks the official launch of the SDN India chapter. The meetup intends to share knowledge and learnings for introducing service design as a branch of theory and praxis. It aims to throw light upon basic concepts and frameworks of service design to the Indian panorama. The event will be concluded with a networking breakout session (High Tea) wherein the overarching idea to lead, educate and advance for strengthening and growing service design, further as a discipline will be emphasized upon.

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Other Events 2-Day Design Thinking Facilitation Course – December 2019

2-Day Design Thinking Facilitation Course – December 2019

Workshop & agenda design for different types of workshops Problem statements & reframing Facilitation theory, tips and hands-on experience with a real case study Core Design Thinking workshop flow as a starting point for future workshop design

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Other Events 5-Day DesignThinkers Bootcamp Week November 2019

5-Day DesignThinkers Bootcamp Week November 2019

During this week-long experience, you’ll learn why, when, & how to conduct ethnographic research, build personas, create customer journey maps, construct prototypes, identify value exchange among stakeholders, and more.

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