About Erin McAuliffe

Erin McAuliffe
Singapore | Singapore

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Erin McAuliffe Design strategist working in complex systems
I work at the intersection of design and complex systems, grappling with wicked problems facing people, cities and societies.

To me, service design means...

My interests include: - public sector service design for community and user outcomes - service design as 'policy in action', and the relationship between the design of policy and users' experiences of the resulting service - policy design for delivery, and the tradeoff between precision in policy and scope for innovation in service design and delivery - service design in complex systems and organisations, such as trade and logistics - service design for scale.


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