After a successful Chapter revival at the end of 2016, the German SDN Chapter has applied service design methods to the founding process to tailor the focus of activities and events to their audience.
In the summer of 2016, several members of the SDN in Germany expressed their interest to build up a local service design community. When the headquarters invited us for a German SDN Chapter ‘revival’ meeting in fall 2016, we were excited about this opportunity. However, as riveting as it was to indulge in discussions and idea generation, it was crucial to channel this energy and turn it into concrete activities towards building up a new Chapter.
The first challenge – assembling a core team that was eager and dedicated to bringing the Chapter to life – was achieved within one month. But how could you ensure working in the right direction from the very beginning?
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We are happy to share more details of our process upon request. If you are interested please contact us at our e-mail address below.
germany@service-design-network.org
The SDN's SVP and SDN Academy co-founder/Head of Training Jesse Grimes (Kolmiot Service Design) conducts an “An Introduction to Service Design Through Journey Mapping” course for the new South Africa Chapter.
Following the first launch in Cape town, Thursday the 19th of September, was officially the date for the second of the two launch events for the SDN South Africa chapter!
Pick your preferred type of ticket or pack and get access to two buzzing and vibrant conference days with inspiring talks and intense workshops
Expert panelists from both private and public sector come together to examine the intersections of service design and customer experience.
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