After a successful Chapter revival at the end of 2016, the German SDN Chapter has applied service design methods to the founding process to tailor the focus of activities and events to their audience.
In the summer of 2016, several members of the SDN in Germany expressed their interest to build up a local service design community. When the headquarters invited us for a German SDN Chapter ‘revival’ meeting in fall 2016, we were excited about this opportunity. However, as riveting as it was to indulge in discussions and idea generation, it was crucial to channel this energy and turn it into concrete activities towards building up a new Chapter.
The first challenge – assembling a core team that was eager and dedicated to bringing the Chapter to life – was achieved within one month. But how could you ensure working in the right direction from the very beginning?
Continue reading the full article for free on the SDN website
We are happy to share more details of our process upon request. If you are interested please contact us at our e-mail address below.
germany@service-design-network.org
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Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.
As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.
As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.
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