A hands-on introduction to LEGO® SERIOUS PLAY®. A playful way to solve almost any challenge.

This year Mariana had the opportunity to travel to Toronto and take part in the 12th annual edition of the Service Design Global Conference (SDGC2019). Here’s her personal recap.

SERVICE DESIGN HAT SOZIALE WIRKUNG: EINE LERNREISE DURCH DIE KÖLNER SOCIAL INNOVATION- UND SERVICE DESIGN SZENE ZUM SERVICE DESIGN DAY

Six-day hands-on minds-on immersive training on designing services for commissioned business cases. This training is intended for all types of managers from all walks of life. By participating in a service design project that solves a ‘real’ service problem or yield an opportunity, participants will apply tools and methods to design service concepts, processes, and systems in a manner that enables the value-in-use; i.e. experiences that happen over time and across different touchpoints and channels.

Calling all service designers! Now is the time to ready yourself for the Service Design Global Conference which features two full days of great talks, panel discussions and workshops, all taking place in the dynamic capital of Denmark. Taking place October 22-23, 2020 with exclusive pre-conference events on October 21, this is event is assuredly not to be missed.