About Otso Hannula

Otso Hannula
Espoo | Finland

I'm a service designer at Nitor with interests in digital service design, co-design and Lean-Agile coaching at Nitor. I'm also finishing my dissertation on service design games at Aalto University.

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My biggest take-away from academia is that profound ideas about the world are older than you think.

Games are my passion, an I often draw a lot of inspiration for service design from games: for example design games, gamification, interaction design, digital products. This love for gaming eventually lead to pursuing a Doctorate of Science in studying how design games help people collaborate across organisational and disciplinary borders!

Otso Hannula
Service Designer

Otso’s interest in Service Design

My top interests are in co-design, digital services and services with digital touchpoints. By working in a digital engineering consultancy, I've gained incredible insight into the nuts and bolts of lean and agile software development. I want to help create incredible experiences that are beneficial for both our clients and their customers, but also implemented very quickly in collaboration with clients and users with technically sound solutions.


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