About Monica Uusiniemi

Monica Uusiniemi
Hki | Finland


Monica Uusiniemi DearCustomer Design, Entrepreneur
Hello! I'm a change agent using SD kit - customer experience is my driver. Have worked as project lead & customer strategist - kept me in bread and butter. Love surfing and crossfitting.

To me, service design means...

My interest in SD is facilitating transformation, fostering creativity and driving sustainable growth. I combine my new skills in service design and facilitation to create encounters that matter - believe that everything is a service and hope to build MyData based human centric service programmes that lead to lovemarks instead of traditional customer loyalty strategies.

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