About Ash Cooper

Ash Cooper
Espoo | Finland

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Ash Cooper Enköhde, Founder, Service Designer, Process Improver
I'm the Founder of the Enköhde, a service design & process improvement consultancy based in Helsinki and with offices in Sydney. I've worked for the past 20 years as a multi-disciplinary designer.

To me, service design means...

I am interested in a holistic approach to Service Design that takes into account the key business processes and operational risks that service changes sometimes cause in client organisations. There are a wealth of disciplines that can be used in conjunction with design thinking, including operational risk management and lean six sigma, that can enrich the process of service design and improve client and end-customer outcomes, making design interventions more sustainable.


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