Chapter events - Finland

What does it mean, when a company wants to become more customer-centric? What is required and what do you need to change in the ways-of-working? What are the characteristics of customer-centric organizations?

What does it mean, when a company wants to become more customer-centric? What is required and what do you need to change in the ways-of-working? What are the characteristics of customer-centric organizations?


You will hear stories and examples of journeys towards more customer-centric culture. You’ll also get a chance to train and practice yourself with some exercises.

Programme

04 June - 04 June 2019
04:30 PM - 05:00 PM Registration
05:00 PM - 05:15 PM Opening words & greetings | By Liisa Holma (Tieto) & SDN Finland
05:15 PM - 06:00 PM Case YLE: Continuous Learning and Visual Product Development | By Jaakko Lempinen (Head of Customer Experience)
06:00 PM - 06:30 PM Case SOK: The Power of Visualization | By Teemu Äijälä (Design Director)
06:30 PM - 06:45 PM Break
06:45 PM - 07:15 PM Case Tieto: Transformation to More Human-Centric Culture | By Liisa Holma (Experience Transformation Lead)
07:15 PM - 07:45 PM Exercising: Turning Fresh Ideas into Long Lasting Change by Nanohabits | By Ella Gustafsson & Murray Dick
07:45 PM - 09:00 PM Networking