service design management

In 2016 Service Design Institute offers a practical hands-on course in Danish. SDN-DK supports this good initiative and have ensured that our members get a discount.  

Practical hands-on course

Practical hands-on course

Would you like to become better at running service design processes? Service Design Institute is now offering a practical hands-on course that combines presentations, exercises and testing of methods i practise through the use of a case. The course is compiled of three modules divided into 5 course days. 

If you have already had some experience with service design but wish to broaden your knowledge, tools and experience this course would be great for you. You would learn from experienced and skilled people. 

If you are a member of Service Design Network Denmark, you get 25% discount.  When you sign up for the course, just write that you are a SDN member. The course host will contact you to confirm. 

For more information: www.sorenbechmann.com/kursus
The two skilled hosts are: Jørgen Rasmussen and Søren Bechmann supported by several guest lecturers — Mette Freisner
All Headlines

Related Headlines

SDN Chapters Meet, Mingle & Make an Impact – See You at SDGC25!

Meet, Mingle & Make an Impact – See You at SDGC25!

Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.

Continue reading
SDN Chapters AI nei Servizi: proattività e personalizzazione

AI nei Servizi: proattività e personalizzazione

Per anni i servizi hanno funzionato “a chiamata”: il cliente ha un problema, contatta l’azienda, l’azienda risponde. È un modello reattivo, spesso lento, costoso e poco coerente. L’intelligenza artificiale ribalta questo schema. Grazie alla capacità di analizzare grandi quantità di dati in tempo reale, l’AI permette ai fornitori di servizi di anticipare i bisogni, intervenire prima che il cliente debba chiedere aiuto e modellare l’interazione sul singolo individuo, non sulla “media” dei clienti.

Continue reading
SDN Chapters Highlights from the webinar "Everyday Service Design" with Leili Mirzakhalili

Highlights from the webinar "Everyday Service Design" with Leili Mirzakhalili

We are excited to share the entire recording, recommended resources and the fill transcript of this event with Freelance Service Designer Leili Mirzakhalili.

Continue reading
SDN Global News Service Design Award 2025: The Finalists

Service Design Award 2025: The Finalists

The Service Design Network is thrilled to reveal the Service Design Award 2025 finalists! These projects represent the very best in service design worldwide — pushing boundaries, creating impact, and inspiring change. Now it’s your turn to join the celebration: cast your vote in the Public Choice Award and help spotlight your favourite project!

Continue reading