Journey Maps OPS: A customer-centric management for agile teams

Interview with Marc Stickdorn, acclaimed author of "This is Service Design Thinking" and "This is Service Design Doing" will discuss using Journey Maps as a customer-centric management tool for agile organizations.

SDN Dallas Chapter started a virtual global events campaign.

We have asked Marc what are his insights on the shifts he is currently seeing in Service Design, where does he feel most brands miss on the Service Design side, what is the most under-appreciated idea about Service Design right now (i.e. proof of concept, prototyping, etc.), what is the most over-hyped idea about Service Design right now (i.e. it can solve any problems, embellish existing services…) and how do you build an environment that fosters creativity amongst many other topics.

Our session with Marc Stickdorn is now live! 

One of the first comment we have received: "Such an inspiring and engaging session. The stuff discussed here, especially the Q&A is pure gold for anyone wanting to learn more about Service Design. And trying to implement it in their organization. Brilliant stuff indeed. I was preparing notes based on this session and I ended up writing 8 pages of important stuff related to service design."

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