More than 3.9 billion people, half of the world's population, have been confined. The world just very unexpectedly experienced a Black Swan Event.

The Next-Gen Service Designer: Formal Education, Portfolio, Career Management...

Marc Stickdorn, acclaimed author of "This is Service Design Thinking" and "This is Service Design Doing" will discuss using Journey Maps as a customer-centric management tool for agile organizations

We will find out how two major US companies are building experiences for their customers by successfully merging physical and digital spaces. On one end of the spectrum, we will look how a major physical retail company like 7-Eleven is building new digital products to augment their current physical experiences. On the other end, we will look how a financial institution like Capital One is moving forward with their physical experiences by introducing more and more experiential bridges for their customers with the recent Capital One Cafés for example. Speakers: Christopher Robin, Senior Experience Design Lead, Capital One Kaushik Dave, Experience Design Leader & Strategist, 7-Eleven Ahmed Tellez, Sr. UX Designer/UX Lead, 7-Eleven

Virtual SDGC20 took place on October 22-23, 2020 in our online space. This year we were joined by over 800 guests from 50+ countries. We are grateful for the love and support of the 800+ of you that participated at Virtual SDGC20! Our dream of bringing our community at scale together despite the challenging times became a reality.

Transform your Customer Experience. Using the principles and tools of service design, rethink the journey your customers take.