About Mauricio Arias

Mauricio Arias
Medellín | Colombia

#userlover #UX #CXM

Mauricio is passionate about... design and culture, service design methodologies, user experience and service delivery

Mauricio Arias Konecta Colombia, Service Experience Design Manager
I'm an enthusiastic for the best service culture. Expert to analyze and develop customer experience management models (CXM), Voice of Customer Programs (VOC) and design user experience (UX)

To me, service design means...

Alina Wheeler said "The design is intelligence made visible". And The design could have this feature if you get a method or process users friendly. The service design is the way to empathize with the users and deliver smart designs


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