El pasado més de Octubre tuvimos la oportunidad de participar en el Academic Summit del ILA19 (Interaction Latin America) evento regional de IxDA, asociación con la que tenemos un acuerdo global de cooperación. En la foto -de izquierda a derecha- aparecen: Ana Domb del Comité Directivo IxDA y Alok Nandi, Director General IxDA. Nicolás Rebolledo Profesor de Diseño de Servicios en Royal College of Art y Mauricio Bejarano, Co-fundador del capítulo SDN Colombia y Anfitrión del Education Summit
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Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.
As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.
As we learn in this issue of Touchpoint, organisations large and small are applying the same rigour - and many of the same tools and techniques used to focus on customers - to make sure that employees perform at their best, and are fulfilled in their work. And it’s become a natural domain of service designers, who are taking on this challenge around the globe.
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