Chapter events - United States

A master class in service design for design and change leaders

Join global innovation & design leader Robert Bau in a master class in service design and change management!

Innovation drives change. Change requires innovation. Innovation and organizational change are so intertwined it almost feels disingenuous to untangle them. By the same token, service designers are increasingly using their superpowers in human-centered innovation and design projects to empower leaders and employees in system-wide change processes.

The first part of this master class is about exploring the superpowers of service designers in upstream innovation & design projects. The second part is about the critical roles service designers can play in top-down and bottom-up change processes. To bring the master class to life, Robert will share case studies and engage the participants in a couple of hands-on activities.

Ticket sales from this event will be donated to Legal Aid Chicago, an organization that provides free civil legal services to people living in poverty in Cook County.

Robert Bau is a recognized expert and trailblazer in accelerating company-wide innovation efforts through strategic guidance, servant leadership, co-creation, coaching, and compassion. As design leader and strategist, Robert has empowered 250+ multi-disciplinary teams on two continents to shape the future, reinvent brands, transform experiences, and drive growth. As lecturer and course leader, he has empowered the next generation of design leaders by championing innovation management, service design, and design thinking at 10 design schools in 5 countries.