About Karri Ojanen

Karri Ojanen
Toronto | Canada

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Karri is passionate about... design and culture, service design methodologies, service design thinking, innovation and design education

Karri Ojanen RBC - Royal Bank of Canada, Service Design Practice Lead
I'm a design lead who grew up in Finland. Besides Europe, I've worked in the Middle East, the US, and Canada. I lead the interaction and service design practice at RBC Royal Bank of Canada in Toronto.

To me, service design means...

Gathering a holistic understanding of the landscape, needs and journey not limited to a single touchpoint, device, channel, or product. Service design's job is to coordinate people, infrastructure, communication, platforms and materials into a better sum of the pieces to improve the quality of the interaction between the service provider and its customers.


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