The last Service Design Thinking workshop was fun and inspirational.
Five teams solved a problem we all face by talking to customers, mapping their journey and making it better. It all ended with a design thinking/service design networking event.
More about the event in this short video!
Curious to learn more? Join the next masterclass in English in Sofia on February 19-20th!
You can also join certified trainings of the other SDN Accredited Trainers all around the world. Find out where and when.
Join us at SDGC25 in Dallas and online, this October 15–17. In-person and virtual tickets are available - your invitation to connect, share ideas, and explore service design's impact on business.
We have winners in the house! Congratulations on your well-deserved success to all Service Design Award 2025 winners and finalists!
Negli ultimi mesi si è parlato moltissimo di intelligenza artificiale nei servizi, ma quasi sempre in termini di efficienza, automazione o riduzione dei costi. Eppure, osservando i team che lavorano davvero con l’AI, emerge un tema molto più interessante e, soprattutto, più umano: la fiducia.
We are excited to share the entire recording and the full transcript of this event with Organisational Choreographer and Creative Strategist Katrin Kolo.
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