Chapter events Service Design Thinking Masterclass

Service Design Thinking Masterclass

Based on design thinking, service design is truly the next big competitive advantage for the business. With user-centred design at its heart, service design is about the design of services. In a digital age, it’s hard to imagine designing services without data and technology. But technology itself won’t solve a user’s problem and create a delightful experience.

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Chapter events Service Design Masterclass

Service Design Masterclass

A dynamic hands-on workshop introducing Service Design Thinking tools for service innovation and organisational transformation

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Chapter events Service Design Day in Bulgaria

Service Design Day in Bulgaria

For a second time we celebrate the Service Design Day on 1st of June. Only this time the celebration in Bulgaria will take place on the 5th of June :)

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Chapter events Sofia Service Jam 2018

Sofia Service Jam 2018

You are welcome to change the world with us in just 48 hours!

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Latest Global Events


Service Design Global Conference 2019

Service Design Global Conference 2019

Pack your bags because this year’s Service Design Global Conference (SDGC) is headed to Canada, celebrating its 12th anniversary!

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Other Events Service Design ESSENTIALS

Service Design ESSENTIALS

INNOVATION FÜR DIE DIENSTLEISTUNGSGESELLSCHAFT Wir leben in einer Service- und Dienstleistungsgesellschaft. 1,7 Milliarden Menschen arbeiten tagtäglich in dieser Branche – einem wesentlichen Fundament unserer Wirtschaft. Unser Angebot richtet sich an all diejenigen im Unternehmen, die dafür verantwortlich sind, die „Customer Experience“ zu schaffen und zu verbessern. Also die Erfahrung und das Erlebnis, das Ihr Kunde hat, wenn er mit Ihnen in Kontakt tritt und Ihre Leistungen in Anspruch nimmt. Denn genau darüber können Sie sich vom Wettbewerb differenzieren und Ihre Kunden an sich binden.

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