Calling all design thinking and service design lovers! Join us on April 18th in Sofia for a casual networking Design Thinking meetup!

Dynamic Hands-on Masterclass Covering the Fundamental Service Design Process, Tools and Mindset for Service Innovation and Organisational Transformation

Based on design thinking, service design is truly the next big competitive advantage for the business. With user-centred design at its heart, service design is about the design of services. In a digital age, it’s hard to imagine designing services without data and technology. But technology itself won’t solve a user’s problem and create a delightful experience.

A dynamic hands-on workshop introducing Service Design Thinking tools for service innovation and organisational transformation

Pack your bags because this year’s Service Design Global Conference (SDGC) is headed to Canada, celebrating its 12th anniversary!

This intensive 2-day course on July 9-10, 2019 will give you an in-depth level of understanding of core Design Thinking principles, key tools & terminology. The learning method for course is hands-on, ‘Learning-by-Doing,’ and takes you through the arc of the design thinking methodology as you address a real-world design challenge. You will learn a selection of Design Thinking tools during the two days including: stakeholder mapping, personas, customer journey mapping, challenge reframing, service scenarios, value network mapping, and prototyping.