![Shannon Ingles](https://www.service-design-network.org/images/116x116/DuQG1WqN_Shannon_Ingles_Heashot.jpg)
About Shaun Gummere
![Shaun Gummere](https://www.service-design-network.org/images/116x116/w31SJCWN_shaun-headshot.jpeg)
Profile
![Shaun Gummere](https://www.service-design-network.org/images/310x308/w31SJCWN_shaun-headshot.jpeg)
SVP of Experience Strategy & Service Design
Shaun’s contributions
How to contribute
Touchpoint Article
![Mind the Gap](https://www.service-design-network.org/images/222x153/0.hjuh1cfy8cr-Bildschirmfoto%202017-10-17%20um%2016.42.00.png)
Mind the Gap
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