About Gudrun Redl
A1 Telekom Austria AG, Customer Experience Manager
My name is Gudrun. I'm a Service Designer and Customer Experience Manager at A1 Austria. I’m constantly aiming at spreading the voice of the customer and the customer needs throughout the company.
To me, service design means...
Service Design at A1 on the one hand offers a huge variety of products and services you can work on and on the other hand challenges you to create experiences which perfectly fit together and arise from customer needs.