Hanan is passionate about... design and culture, service design methodologies, user experience, prototyping, service delivery, trends, workshop, user journey, user-centred, inclusive, field research, workshops, observation, participatory approach, quantitative research, testing, customer loyalty, elderly care, social care, qualitative research, co-creation, cost-effective, touchpoint analysis, cultural change, service blueprint, collaboration, service design toolkit, experimentation, mobility, accessibility, co-design, empathy-building, gamification, feedback culture, system design, sustainability, user testing, communication, continuous innovation, value proposition, ethnographic, journey map, secondary research, co-design sessions, customer experience, service pilot, experience roadmap, immersive experience, universal design, ethnographic research, customer service, brand experience, information design, experience prototyping, contextual research, data analysis, service design and CX