Die zunehmende Komplexität der Herausforderungen mit denen Unternehmen konfrontiert sind, die rasant wachsenden Möglichkeiten, welche Technologien bieten, genauso wie die sich verändernden Anforderungen von Menschen an ihr Arbeitsumfeld sind einige der zentralen Gründe dafür, warum Service Design und Design Thinking inzwischen in fast allen großen Konzernen Einzug gehalten haben. Dort sind sie treibende Kräfte für kulturellen und organisatorischen Wandel,  für inspirierenden intensiven Dialog mit den unterschiedlichsten Benutzergruppen und stellen einen systematischen Prozess kontinuierlicher Innovation von Produkten und Dienstleistungen dar.

Bestellen Sie Ihr gedrucktes Exemplar für 19,80 € zzgl. Versand oder das PDF für 9,80 €. SDN Mitglieder bekommen 15% Rabatt.


Related books

Touchpoint Anniversary Collection

Touchpoint Anniversary Collection

Touchpoint entered its tenth year of publication, having first been published in early 2009. To celebrate this significant milestone, we are happy to offer a limited Anniversary Collection pack, including 22 Touchpoint issues for the special discounted price of 200€ plus shipping costs (EU 24,50€ / Rest of the world 49,00€).

Buy this book
Service Design Award Annual

Service Design Award Annual

The Service Design Award Annual 2017 is a celebration of the very best in service design, featuring case studies from winners and finalists from the first three years of the Service Design Award.

Buy this book
Design Thinking In-house - English edition

Design Thinking In-house - English edition

How can (Service) Design Thinking help to overcome rigid structures in order to integrate user-focused, collaborative and efficient ways of working within public and private organisations? We are pleased to introduce our publication "Design Thinking In House" with Deutsche Telekom to offer answers to this question.

Buy this book
SDN Publication Impact Report: Health Sector

Impact Report: Health Sector

This is the third Impact Report published by the Service Design Network, focusing this edition on the value service design is delivering in the health sector. The worldwide challenges in the health sector today are enormous.

Buy this book