About Lindsay Keith
Global Expert in Service Design with 20+ years track record
Lindsay is passionate about... design and culture, service design methodologies, innovation, workshop, service safari, immersive experience, customer service, experience design, employee engagement, service Strategy and Transformation
• A strategic thinking, business minded, technically oriented Digital Design Leader (UX, Service Design, and Product Interfaces) with solid proven successes in global blue chips and UK & foreign Govts.
• Highly experienced with a track record in creating teams and identifying, defining, designing and deploying new customer centric propositions services and products - leading to digital transformation and change programmes that deliver tangible benefits
• Qualified MBA with experience of institutionalising Service Design, UX, UCD into Finance, Telecoms, Media and Government depts
• Confident in liaising with C-Level, Senior Managers, Business Analysts, Clients; in managing UX Researchers - setting research goals and agreeing methodologies for testing; in management of UX/UI Designers; in negotiating with software delivery managers to ensure that total quality is achieved in MVS/P.
To me, service design means...
Service is everything. By following design process we can improve the world, flatten the hierarchies and create a more inclusive capital based world. Adam Smith's invisible hand is a service that balances the marketplace.