About Jerel Lee
My name is Jerel, and I'm based in the United Kingdom. My background is in Service Design and management consulting - working to better understand our customers & how we can deliver on the promised experience. I believe strongly in 'humanocracy' & in helping my organisation rediscover its 'why'.
To me, service design means...
A human-centred endeavour to collaborate and co-design with stakeholders, in order for them to deliver on the promised experience for their customers, users and/or employees.