About Jerel Lee

Jerel Lee
Norwich | United Kingdom

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Jerel Lee Rathbones, Service Designer

My name is Jerel, and I'm based in the United Kingdom. My background is in Service Design and management consulting - working to better understand our customers & how we can deliver on the promised experience. I believe strongly in 'humanocracy' & in helping my organisation rediscover its 'why'.

To me, service design means...

A human-centred endeavour to collaborate and co-design with stakeholders, in order for them to deliver on the promised experience for their customers, users and/or employees.

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Community Knowledge Why we should consider frameworks in Service Design

Why we should consider frameworks in Service Design

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