Latest content

Headline Call for papers | Submit your abstract until December 16th 2023

Call for papers | Submit your abstract until December 16th 2023

Touchpoint – The Journal of Service Design provides a window into the discussion of service design, facilitating a forum to debate, share and advance the field and its practices. In addition, it aims at engaging clients to listen in on the discussion, learn about the field, and become involved in the development and implementation of service design for their organisations.

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Event SDN Global Café - Collaborating to Design for Complex Social Challenges

SDN Global Café - Collaborating to Design for Complex Social Challenges

Join us on November 9, 2023!

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Headline Service Design Award 2023 - The Winners

Service Design Award 2023 - The Winners

We have winners in the house! Congratulations on your well-deserved success to all Service Design Award 2023 winners and finalists!

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Headline SDN Academy | Coming up next!

SDN Academy | Coming up next!

Exciting updates await you at the SDN Academy! Get ready to elevate your service design expertise and stay ahead of the curve with our upcoming courses. Whether you're just starting your journey or already a seasoned expert, our diverse programs are designed to enhance everyone's skills and propel careers to new heights.

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Latest events


Other Events Facilitating Creative Sessions | SDN Academy

Facilitating Creative Sessions | SDN Academy

"Facilitating Creative Sessions" is a comprehensive course that prepares participants to lead effective group sessions in creative processes by teaching them essential facilitation skills. This course, designed for designers and professionals, combines theory, practical exercises, and feedback to improve facilitation techniques and soft skills.

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SDN Academy Events Socially Sustainable Services

Socially Sustainable Services

Let's dive into the concept of social sustainability in service design and get guidance on designing socially sustainable.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Service Design Internship

Werde Teil von why does robin – der Service Design Unit von why do birds. Gestalte als Praktikant:in überzeugende Servicekonzepte in einem kreativen und interdisziplinären Team.

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Senior Service Designer

We’re looking for a Senior Service Designer to join our Service Design team here at Citizens Advice, and help us design services that meet the needs of millions of people across the country.

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Senior Design Strategist / Service Designer

Hello from Mormedi. Want to work on impactful projects for global clients and experience one of Europe’s most charming cities? Want to collaborate with a close-knit, diverse team? Then reach out!

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Service Designer

We’re looking for a Service Designer to join our Service Design team here at Citizens Advice, and help us design services that meet the needs of millions of people across the country.

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Latest case studies

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Early Childhood Delivery Dashboard

How can we ensure that regardless of the "entrance gate", pregnant women, children aged 0 to 3 years and their caregivers are cared for in a comprehensive and integrated way?


Service Designer Futurar & Talking City

Service Provider Fundação Maria Cecilia Souto Vidigal

Industry Healthcare

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Case Study

Collaborative Futures Project

What if data-enabled experiences were embedded into our actual communities and neighbourhood environments of Glasgow in 2032?


Service Designer Master Students of European Design (MEDes), and two graduates B.Des Product Design and M.Des Design Innovation programmes

Service Provider Glasgow‘s governing entity

Industry Government

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Case Study

Fast Stream

Fast Stream (FS) is the civil service’s scheme to provide graduates, career changers, and people in the civil service a fast track into leadership. Their goals are to optimise diversity in their organisation and identify candidates with leadership potential.


Service Designer Cyber-Duck

Service Provider Civil Service Fast Stream

Industry Government

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Court Filing Reinvented

Riddled with centuries-old procedures and long, winding paper trails, filing is a court process ripe for service transformation. How can legal processes evolve to maximize value and efficiency for both the ministry and the people who need its services?


Service Designer Johanna Dietrich, Dennis Breen, Ashley Truong, Ron Garcia, Grant Nicol, Alejandro Moreno, Helen Maze

Service Provider Government of Alberta and Court of King’s Bench

Industry Professional Services/Other

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