Wrap up the year with a cosy in-person meetup in Frankfurt on Design, Innovation & Futures, created for curious practitioners and like-minded peers. Hosted by Service Design Frankfurt Rhein-Main together with the Service Design Network, it’s a relaxed space for good conversations and new connections. Join us in person at TechQuartier on December 18 for a friendly year-end get-together.

Join us at the Service Design Global Conference 2026 in Germany and online, 28–30 October. SDGC26 Registration is Now Open with limited Super Early Bird tickets!

Mark your calendar for December 17, when we welcome Alissa Millenson, showcasing her project recently crowned Service Design Award 2025: Best Commercial Project. She’ll share how design transformed operations across six wind farms—boosting accuracy, cutting costs, and empowering frontline teams. It’s a powerful story of service design in action, and you won’t want to miss it!

We are pleased to announce that the call for papers for Touchpoint Vol. 17 No. 1 is now open.

Insights, a global L&D company, faces fulfilment challenges due to sustainability limits on stock, unchanged demand, and reliance on the Interaction Design Team for file proofing. This creates a disjointed process, duplicated work, and delays from cross-team dependencies.

In 2024, service design is evolving rapidly but remains underrecognized. Confusion over roles and terminology leads to misunderstandings and underutilization. To address this, SDN fosters a global community to raise awareness and drive the growth of service design practices.

In 2021, Taipei Fubon Bank’s in-house team realized they lacked accessibility features for customers with disabilities

Goodwill faced the challenge of effectively enhancing donor and consumer loyalty and engagement to increase second-hand item donations and sales, to secure sufficient support to provide charitable opportunities to the community.