Latest content

Headline Dare to Impact with us at SDN Next Gen Conference 2025

Dare to Impact with us at SDN Next Gen Conference 2025

Calling all students, young professionals and anyone curious about the world of service design! Get ready to unleash your creativity and ideas at the 2025 SDN Next Gen Conference, where we invite you to “Dare to Impact”!

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Event Announcing the Service Design Masterclasses Series!

Announcing the Service Design Masterclasses Series!

Strengthen your core skills, expand your capabilities, and earn professional accreditation from the Service Design Network Academy.

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Headline Call for papers is now open —Touchpoint Vol 16-1 “Bridging Disciplines: Service Design and Product Management”

Call for papers is now open —Touchpoint Vol 16-1 “Bridging Disciplines: Service Design and Product Management”

Service design and product management are two powerful disciplines that share a common goal: delivering value to users and organisations.

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Headline SDGC24 Replay tickets available for purchase

SDGC24 Replay tickets available for purchase

In case you missed the Service Design Global Conference 2024, you can purchase Replay access to all recordings and view them at your leisure until October 4, 2025.

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Upcoming Events


SDN Academy Events Become a Service Design Practitioner: Training and Certification

Become a Service Design Practitioner: Training and Certification

You want to build a solid foundation for your service design practice? You want to gather theoretical foundations, methodological skills and practical experience? Then this Service Design Practitioner Curriculum is the program for you!

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SDN Academy Events Journey Management

Journey Management

Learn how to bring journey mapping from a simple workshop tool to an interconnected information system in organizations in this new SDN Academy course with SDN Acc. Master Marc Stickdorn.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Your job ad could be here!

Did you know that as an SDN member, you can promote your job offerings on our website for free? Here is a quick guide on how to do it! Not a member yet? Of course, you can also advertise your job offerings on our website!

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Lecturer in Service Design

The Edinburgh College of Art is recruiting for a full time, Lecturer in Service Design on an open-ended basis. This is a new lectureship appointment in Service Design which will apply the successful candidate’s capabilities in design, research, teaching, impact, and knowledge exchange within the School of Design in the Edinburgh College of Art (ECA) and the Edinburgh Futures Institute (EFI).

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Call for Volunteers — SDN Next Gen Conference 2025

SDN Young Talent Board is seeking young-at-heart Service Design Enthusiasts to join the organising team for SDN Next Gen Conference 2025, and other community initiatives: Join us now!

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Volunteer at SDGC24

Want to take part in the most important event the service design community attends all year? We need you! The Service Design Network is at the height of activity in preparation for the Service Design Global Conference 2024 (SDGC24) taking place in Helsinki, Finland from October 2-4, 2024. An absolute “must attend” for anyone passionate about the advancement of the practice of service design, we are actively in search of committed volunteers who want to support us bring this high-profile event to life!

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Latest case studies

Case Study

What Can I do !? (SDN Award Winner 2024 - People's Choice)

The fashion industry's dark side: Clothing donations pollute landfills and harm developing countries. "What Can I do!?" offers a sustainable solution by fostering community and empowering consumers.


Service Designer Nimisha Priya

Service Provider

Industry Retail

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Case Study

Using Service Design to foster intergenerational connection

East London Cares are an amazing organisation who do work to combat loneliness, through running social clubs and fostering friendships. But they have capacity which isn’t being taken advantage of; they’re looking to adapt their service in order to attract more people, encourage sustainable engagement, and foster more social connections.


Service Designer Savannah Fishel

Service Provider UK

Industry Healthcare

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Case Study

Service Design for a New Educational Model

Design a strategy to ease the fears and doubts parents had while experiencing this new educational model.


Service Designer Susana Olarte, Sara Castro, Lina Jiménez, Valentina Randazzo, Natalia Rodriguez, Daniel Pinilla, Maria Paula Guarnizo, Karen Blanco, Eduardo Cáceres, Johana Soto, Francisco Orjuela, Santiago Monroy, Jefferson Delgado, Faviana Huarachi.

Service Provider Háptica

Industry Education

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Case Study

Designing for unexpected and stressful medical situations

Imagine you are on holiday with your loved ones and all of a sudden an accident happens. You are in need of medical help in a foreign country, a highly stressful and emotional situation in an unfamiliar environment. So what do you do?


Service Designer Erik van Zoelen, Noortje Hartman, Eddo Siep, Angelo Verbeek, Hidde Burgmans

Service Provider Koos Service Design

Industry Healthcare

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