Service Design Network

This issue, Touchpoint Vol. 3 #3 “From Sketchbook to Spreadsheet” is linked to the theme of the Service Design Conference in San Francisco in October 2011 and also features some of the conference talks. Touchpoint 3 #3 explores the impact that service design is now making to organisations’ bottom lines and presents the compelling stories of designing business strategies, monetising service propositions and cultural change. We maintain our focus on the practice and business of service design itself; new tools and methods yes, but also how to buy and sell service design, what the design community can learn from business and vice-versa. For more information, have a look at the cover and table of content.

the journal

Touchpoint, The Journal of Service Design, was launched in May 2009 and is the first journal on service design worldwide. It is published by Service Design Network three times per year and provides a written record of the ongoing discussions of the service design community. It aims at facilitating a forum to debate, share, advance and codify the field of service design and its practices. Furthermore it wants to inform and engage clients that can listen in to the discussion, learn about the field, and become involved in the development and implementation of service design for their organizations. Each issue focusses on one topic and features news and trends, interviews, insightful discussions and case studies. All issues of Touchpoint are available on the SDN website both as printed version and ebook.

To purchase single issues or an annual suscription of three issues per year visit our shop.

benefit from the touchpoint advertising packages

Do you want to make your institution or company known throughout the world of services? Do you want to grab the interest of future students, employees or customers? Then seize the chance and advertise in Touchpoint – the first and only international service design magazine! We have set up interesting new advertising packages including free copies of the journal. Members of SDN will enjoy special discounts!

Find all details in the Touchpoint media sheets (PDF, 700KB).

the journal

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